| Speed and clarity of responses to your enquiry | | | | | |
| Information provided before your treatment | | | | | |
| Doctor's examination and explanations | | | | | |
| Appointment and waiting times | | | | | |
| Office environment and cleanliness | | | | | |
| Hospital process | | | | | |
| Discharge and aftercare information | | | | | |
| Follow-up and communication after treatment | | | | | |
| Your overall satisfaction | | | | | |